Security Tips

  1. Password should be at least 8 characters in length and must include 3 of the following:
    1. One upper case letter
    2. One lower case letter
    3. One number and/or
       
  2. Ensure that your password is not based on guessable information such as personal information and user ID
     
  3. Do change your password regularly or when there is suspicion that it has been compromised
     
  4. If you suspect your password or user ID has been compromised, please inform the bank immediately
     
  5. Do use a mobile device or computer that you trust
     
  6. Do not reveal your password or user ID to anyone, keep it confidential at all times
     
  7. Do not use the same password for different websites, application or services
     
  8. Please check that when you log into RBC Wealth Management Asia Online Service, you can see a security icon that looks like a lock or key appears when authentication and encryption is expected
     
  9. Do inform the bank immediately if you lost your mobile phone or change your mobile number (used for receiving the SMS OTP)
     
  10. Do install or update operating systems, anti-virus, anti-spyware and firewall software with the latest patches or newer versions in your computers and mobile devices
     
  11. Always log off and clear your cache once you are done with your online session
     
  12. Do not use public or internet café computers to access your online banking
     
  13. Do not install software or run programs/email attachments of unknown origins
     
  14. Ignore any email purportedly from RBC requesting you for your password. RBC will not request clients for their online banking password