Language User Guide
Language User Guide

Help With Sign In

 

Are you enrolled in the RBC WM Asia Online Banking?

If you’re not, that’s probably why you can’t sign in.  Please contact your Relationship Manager to request for ebanking access.

 

Is your user ID or password entered accurately?

Double check and try again. 

 

Has your initial password expired?

The initial password is valid for 45 days.  If your initial password has expired, please contact your Relationship Manager for a new password.

 

Did not receive OTP (One Time Password)?

Please contact your Relationship Manager to enquire the mobile number registered in the system to receive the OTP.

 

Using a mobile device?

Signing in from a mobile device can be tricky.  Often it’s difficult to see what you’ve typed into the user ID and password boxes.  You can see more clearly what you’ve typed if you login from a desktop computer or laptop.

 

Forgot your user ID or password?

Don’t worry, we’ve all done this!  To recover your user ID, please contact your Relationship Manager to assist you.

If you’ve forgotten your password, just select Forgot Password from the RBC WM Asia Online Banking Sign-In page.  You’ll need to provide your user ID and subsequently complete all the Secret Questions.  The system will then prompt you to create a new password. 

 

Getting a page that cannot display a message?

Make sure your browser supports RBC WM Asia Online Banking.  If you bookmarked the sign in page, it may be out of date if we changed the site’s URL.  Also contact your internet provider to check that your internet connection is working or that the site isn’t blocked.  For more information see our Technical Tips.

 

Technical Tips

1)Browser Requirements for RBC WM Asia Online Banking

2)Signing in for the First Time

3)Information Security

4)Common Sign In Error Messages 

5)Clearing your Cache

 

1)Browser Requirements for RBC WM Asia Online Banking

RBC Supported Browser List (As of Aug 2020)

  • Mozilla Firefox – 5.4
  • Google Chrome – 59.0
  • Apple Safari – 9.1
  • Windows Edge – 84.0.522
  • Mobile browsers – Chrome and Safari versions in supported mobile devices

* The website is currently incompatible on Apple Safari when in private/incognito mode

 

2)Signing in for the First Time

  • Key in the user ID that you have received from the bank
  • Key in the temporary password that you have received from the bank
  • Verify your identity via a SMS One Time Password that will be sent to your mobile number
  • You will then be prompted to create a permanent password.  You will be asked to type it in twice and then click “OK”
  • Once you have clicked OK, you will then be prompted to set up your authorization questions. These questions will be used to verify your identity should you require to reset your password
  • Once you have successfully set up your authorization questions, you will now have access to your eBanking account
  • Please note: once you create your new password, you must use this new password the next time you sign in.  The temporary password you were provided was for first time use only

 

3)Information Security

Steps to ensure that you are safeguarding your information:

  • Never share your Online Banking User ID  and password with anyone
  • Never walk away from your computer without properly signing out from RBC WM Asia Online Banking and closing your browser
  • If you are using a computer other than your own, always end your banking session and close the browser

For more information on security, please visit our Security site.

 

    4)Common Sign-In Error Messages

You may encounter the error messages shown below when using the system. Please note the meaning of these error messages and how to proceed.

a)   This error message is displayed when you enter the wrong user ID or password. Check your user ID and password to make sure you have keyed it in correctly.

      

b)   This error message is displayed when you enter the wrong user ID or password more than 8 times. When this happens, your account is locked to prevent malicious parties from gaining access to your account. Please contact your Relationship Manager, who will assist in unlocking your account and issuing you with a new password (if required).

If this is the first time you are logging into your RBC WM Asia Online Banking account, please make sure your password has not expired! If your password has expired (because you did not manage to use your bank-issued password within 45 days), please contact your Relationship Manager who will assist in unlocking your account and issuing you with a new password.

c)   This error message is displayed when you requested for a new SMS OTP (One Time Password) for more than 5 times. When this happens, simply login again with your user ID and password to proceed.

     

d)   This error message is displayed when you entered the wrong SMS OTP for more than 5 times. When this happens, simply login again with your user ID and password to proceed.

    

e)   This error message is displayed when you enteran expired SMS OTP. When this happens, simply loginagain with your user ID and password to proceed.

   

 

5)Clearing your Cache

  • If you are using Microsoft Edge:

Step 1: Click on the “…” on the top right corner
Step 2: Click on “Settings” in the menu
Step 3: Click on “Choose what to clear”
Step 4: Select “Cached Data and files”
Step 5: Click on “Clear”

  • If you are using Safari:

Step 1: First click on “Safari” and then click on “Empty cache...”
Step 2: Click on the “Empty” button
Step 3: Click on the “Refresh” icon 

  • If you are using Mozilla Firefox:

Step 1: Click on the orange “Firefox” button in the top left corner
Step 2: Move the mouse to Options and click on “Options” in the submenu
Step 3: Click on “Advanced”
Step 4: Click on the “Network tab”
Step 5: Click on “Clear Now” in the Cached Web Content section

  • If you are using Google Chrome:

Step 1: Click on the “three dashes” in the top right corner
Step 2: Click on “Settings” in the menu
Step 3: Click on “History” in the menu on the left
Step 4: Click on “Clear browsing data...”
Step 5: Select “Empty the cache” from the list
Step 6: Click on “Clear browsing data” on the bottom

 

Security Tips

  1. Password should be at least 8 characters in length and must include 3 of the following:
    • One upper case letter
    • One lower case letter
    • One number
       
  2. Ensure that your password is not based on guessable information such as personal information and user ID
     
  3. Do change your password regularly or when there is suspicion that it has been compromised
     
  4. If you suspect your password or user ID has been compromised, please inform the bank immediately
     
  5. Do use a mobile device or computer that you trust
     
  6. Do not reveal your password or user ID to anyone, keep it confidential at all times
     
  7. Do not use the same password for different websites, application or services
     
  8. Please check that when you log into RBC Wealth Management Asia Online Service, you can see a security icon that looks like lock or key appears when authentication and encryption is expected
     
  9. Do inform the bank immediately if you lost your mobile phone or change your mobile number (used for receiving the SMS OTP)
     
  10. Do install or update operating systems, anti-virus, anti-spyware and firewall software with the latest patches or newer versions in your computers and mobile devices
     
  11. Always log off and clear your cache once you are done with your online session
     
  12. Do not use public or internet café computers to access your online banking
     
  13. Do not install software or run programs/email attachments of unknown origins
     
  14. Ignore any email purportedly from RBC requesting you for your password. RBC will not request clients for their online banking password